Return and Refunds Policy

 

Welcome to the Thirsk Garden Centre Webshop

Your personal information is in safe hands and will not be shared with third parties. We accept the following payment methods:  Mastercard,  VISA, JCB, Maestro and PayPal. 

We use WorldPay and Paypal to handle our online payments and we do not store your payment account information.

Do you have any questions at all? Give us a call on 01845 523032.

Return & Refunds Policy

Thanks for shopping at Thirsk Garden Centre. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

For a return outside of this period, or for damaged or defective items, please contact us directly.

Please get in touch with us at ecommerce@thirskgardencentre.co.uk or on 01845 523 032 before initiating a return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policy.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage up to the full value of the item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless your item is deemed as faulty.

Please send all returns to the following address:

Thirsk Garden Centre
Blakey Lane
Thirsk
North Yorkshire
YO7 3AB

Contact Us

If you have any questions on how to return your item to us, contact us at ecommerce@thirskgardencentre.co.uk or on 01845 523 032.